Dear user,
It may take some time for the tokens, and subscription to be added. If you don't get the purchased item in 1 day, please provide the following information so that we can fix the problem for you as soon as possible:
For Apple purchases：
A screenshot of your Apple Invoice via email or the purchased details from your iPhone
(Go to your setting->Click your profile->Media & Purchases->View your account->purchase history).
For Google purchase：
A screenshot of a google play receipt can find it in your Gmail inbox, which starts with the order number starting with "GPA-."
For Third-parties purchases:
A screenshot of the payment receipt which includes the item, date&time, and the paid amount to us.