A store payment can fail because of a connection error, insufficient balance, or a card decline. Try the purchase again in Google Play or the App Store.
If money left your account but Hay did not add tokens or a subscription, reply with:
- Your Hay user ID
- Android: the Google Play receipt (GPA-…)
- iOS: the App Store invoice or purchase history screenshot
Purchases are billed by Apple or Google. Do not contact PayPal for an in-app purchase.